客戶評價
由實住客人提供的真實點評
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訂之前也是看到網評説服務很一般了，但是抱著試試的心態，畢竟價位和地里位置在那擺著呢
果然，事實確實如此
房間格局還可以，但是服務是真的相當差
第一天都沒給收拾房間，還是晚上打電話説需要更換浴巾，才給拿來兩個新的。要了兩瓶水，也是就直接給放門口了
吃食上還算中規中矩，沒有很驚艷，就是單純不被餓死
2000多的房間，感覺服務相當一般
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Was good. Friendly people. Good restaurant. Pool is nothing special.
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Great location but service is somewhat lacking.
Cleanliness is not great as well
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澳洲之行最滿意的酒店，沒有遇到其他差評里所描述的情況。
膠囊咖啡機最開始不會用，會中文的前臺指導后每人每天消耗兩顆，味道意外的好，省了不少咖啡經費，健身房小小的但是用過兩次也很滿意
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我們父母倆和女兒換了房間，圖這個房間高層一點。結果房間里的燈具支架上、電話機上都是灰塵，這是我們住在該酒店的第三天，昨天離開酒店出門后，回來茶杯的殘茶依然留在那里，服務員給我們留了一張紙條，表示不知道要不要幫我們洗這兩個茶杯。所有床頭燈具、衞生間放大鏡支架上的灰塵全都在。因為入住后每天都在外面玩，回到酒店非常疲倦，沒有仔細查看被子，今天早上還無意發現被芯有污漬。最煩人的是，這個房間的空調極其地響，像是拖拉機的轟鳴。建議酒店經理到15樓這個房間住一晚。
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位置很好就是CBD，墨爾本路上感覺比悉尼恐怖，哈哈哈??住在市中心會比較有安全感呢，這個酒店位置挺好的，服務整體也不錯
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前臺sam非常熱情，和悉尼洲際比起來好不要太多，還幫我升級了房型，房間雖然不大，但是裝修很好看。 電梯有點復雜。 最棒的是，居然可以免費寄存行李！！
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Pros:
- Friendly and helpful staff
- Late checkout (upon request and availability)
- Daily housekeeping
- Comfortable bed
- Nice city view (even when you are showering/doing business in the toilet lol)
- Super good location: accessible to anywhere in the CBD area
Cons:
- Lift is NOT user-friendly. You have to select your floor outside the lift and then select it again inside while scanning your keycard. Otherwise, your selected floor disappears and you will have to exit at a random floor to repeat the whole process again.
- Dusty and found some hair strands left behind upon check-in day
- Unstable temperature: takes time for water heater to heat up
- No mineral water bottles provided. As much as the hotel is championing for a greener stay and all, it comes at the expense of convenience because I constantly have to head down to the reception just to fill water.
- Amenities such as toothbrush etc. are upon request
Overall it’s great and value-for-money but it’s not the best stay I’ve had. There was also some miscommunication on the check-out time which initially gave me a scare. For solo travellers, this hotel is definitely still worth a consideration. I just hope the duty manager takes the above feedback seriously in order to upkeep the high standards of the hotel.
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Great hotel, no complaints! Clean and well designed, very convenient as well. Near popular cafés like Overlay, Brick Lane and Tori’s. Love the free still and sparkling water in the lobby. We did have an issue with the lift breaking down on the first day which cause some delays, but other than that alls good.
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酒店位置非常好，在市中心，所處周邊吃飯購物極其方便，離景點也很近，步行都可以到達，酒店服務也非常好，我們的一些要求都會盡力滿足，住了3晚非常滿意，以后再來墨爾本我還會選擇住這里
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墨爾本voco洲際酒店, IHG酒店預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+61-391225500 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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墨爾本voco洲際酒店, IHG酒店地址：維多利亞 · 墨爾本 · · 18 Timothy Lane, Melbourne, VIC, Australia 3000
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