客户评价
由实住客人提供的真实点评
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订之前也是看到网评説服务很一般了，但是抱着试试的心态，毕竟价位和地里位置在那摆着呢
果然，事实确实如此
房间格局还可以，但是服务是真的相当差
第一天都没给收拾房间，还是晚上打电话説需要更换浴巾，才给拿来两个新的。要了两瓶水，也是就直接给放门口了
吃食上还算中规中矩，没有很惊艳，就是单纯不被饿死
2000多的房间，感觉服务相当一般
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Was good. Friendly people. Good restaurant. Pool is nothing special.
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Great location but service is somewhat lacking.
Cleanliness is not great as well
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澳洲之行最满意的酒店，没有遇到其他差评里所描述的情况。
胶囊咖啡机最开始不会用，会中文的前台指导后每人每天消耗两颗，味道意外的好，省了不少咖啡经费，健身房小小的但是用过两次也很满意
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我们父母俩和女儿换了房间，图这个房间高层一点。结果房间里的灯具支架上、电话机上都是灰尘，这是我们住在该酒店的第三天，昨天离开酒店出门后，回来茶杯的残茶依然留在那里，服务员给我们留了一张纸条，表示不知道要不要帮我们洗这两个茶杯。所有床头灯具、衞生间放大镜支架上的灰尘全都在。因为入住后每天都在外面玩，回到酒店非常疲倦，没有仔细查看被子，今天早上还无意发现被芯有污渍。最烦人的是，这个房间的空调极其地响，像是拖拉机的轰鸣。建议酒店经理到15楼这个房间住一晚。
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位置很好就是CBD，墨尔本路上感觉比悉尼恐怖，哈哈哈??住在市中心会比较有安全感呢，这个酒店位置挺好的，服务整体也不错
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前台sam非常热情，和悉尼洲际比起来好不要太多，还帮我升级了房型，房间虽然不大，但是装修很好看。 电梯有点复杂。 最棒的是，居然可以免费寄存行李！！
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Pros:
- Friendly and helpful staff
- Late checkout (upon request and availability)
- Daily housekeeping
- Comfortable bed
- Nice city view (even when you are showering/doing business in the toilet lol)
- Super good location: accessible to anywhere in the CBD area
Cons:
- Lift is NOT user-friendly. You have to select your floor outside the lift and then select it again inside while scanning your keycard. Otherwise, your selected floor disappears and you will have to exit at a random floor to repeat the whole process again.
- Dusty and found some hair strands left behind upon check-in day
- Unstable temperature: takes time for water heater to heat up
- No mineral water bottles provided. As much as the hotel is championing for a greener stay and all, it comes at the expense of convenience because I constantly have to head down to the reception just to fill water.
- Amenities such as toothbrush etc. are upon request
Overall it’s great and value-for-money but it’s not the best stay I’ve had. There was also some miscommunication on the check-out time which initially gave me a scare. For solo travellers, this hotel is definitely still worth a consideration. I just hope the duty manager takes the above feedback seriously in order to upkeep the high standards of the hotel.
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Great hotel, no complaints! Clean and well designed, very convenient as well. Near popular cafés like Overlay, Brick Lane and Tori’s. Love the free still and sparkling water in the lobby. We did have an issue with the lift breaking down on the first day which cause some delays, but other than that alls good.
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酒店位置非常好，在市中心，所处周边吃饭购物极其方便，离景点也很近，步行都可以到达，酒店服务也非常好，我们的一些要求都会尽力满足，住了3晚非常满意，以后再来墨尔本我还会选择住这里
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墨尔本voco洲际酒店, IHG酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+61-391225500 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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墨尔本voco洲际酒店, IHG酒店地址：维多利亚 · 墨尔本 · · 18 Timothy Lane, Melbourne, VIC, Australia 3000
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